Wednesday 08 February, 2012
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All cards acceptable. Items paid for via cheque will not be despatched until cheque has cleared.
Shipping And Handling
All items are sent using Royal Mail First Class Parcel Post, therefore any orders placed for items marked in stock on a weekday before 3pm should arrive with you the following day.
Orders placed after 3pm Friday to 3pm Monday will be processed on Monday to arrive with you Tuesday morning. All other orders such as ones placed at say 9pm Tuesday night will be processed on Wednesday to arrive with you Thursday. Where the product is out of stock we get regular weekly shipments from the states and you expect to wait around 7 days for this item.
Please remember that you will have to sign for this and should you be out then a card will be left by your postman giving you instructions on where to collect the parcel from, after 7 days it is returned to us.
We charge £2.99 for shipping and handling throughout the UK unless otherwise stated, £4.50 throughout the rest of Europe, and £12.50 throughout the rest of the world. This means when you buy one item you pay the normal flat fee, after that shipping is free on all items.
Delivery Schedule
In stock items are dispatched within 24 hours and should be delivered within 3 - 5 days. Out of stock items may take up to 28 days.
As a general guide, please allow 14 days for delivery:
Hustler: 14 - 28 days
Dreamgirl : 7 - 14 days
Leg Avenue: 14 - 21 days
Vacari: 7-14 days
Returns Policy
Should you wish to return your order then you should do so no later than 7 days from receiving the goods. They should be returned to:-
Luscious Delight
Room 15
Imperial Building
Halford Street
Leicester
LE1 1JB
If you need to return or exchange goods, please contact us for a returns authorisation number.
We will charge you a 20% handling and restocking fee on any item that is returned. We will also charge you for the postage and packing of the item(s) sent out to you. If you are sending an item back for exchange the you will be charged again for post and packing.
Once you have returned your goods then any sums paid by you (minus the above charges) will be reimbursed within 30 days. You must return the goods in question at your own cost by special delivery and they must be received by us in the condition they were in when delivered to you. If you have not returned the goods within 7 days of receipt we WILL NOT be able to accept them. If you return goods after this time then we will not accept them, and you will have to collect them from us at your own cost.
For hygiene reasons we will not accept returns on orders for any items worn next to the skin, such as hosiery or lingerie, once they have been delivered to you. Where you do cancel your order, you are under a duty until the goods are returned to or collected by us to retain possession of them and to take reasonable care of them. We will not accept returns of clothing if they are creased and/or are in an un-saleable condition.
The price shall be the price quoted on the website except when we make an error or if the price has changed since publication. If we have made an error or the price has changed, then we will inform you of this as soon after you have placed your order as possible and will tell you the correct price and ask you if you still wish to place your order with us. If we have not heard back from you within 10 days, then we will assume that you did not want to place your order again with us and we will give you a full refund if you have already paid. You will be required to pay extra for delivery. Our delivery charges are explained in the website and in our catalogues. This does not effect your statutory rights.
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